Live Chat for Sales

Only 25% of your website visitors actually make purchases after they added items to their shopping cart. How can you increase your conversion rate? Service Suite Live Chat for Sales is a powerful module for small, mid-size, and large businesses to take advantage of the existing leads and potential customers on their web site. Live Chat for Sales creates a real-time communications link from your website visitors to your sales agents. Visitors who have questions about your products or services can instantly get answers during the critical shopping cart checkout. Research indicates that website visitors who use Service Suite are 3X more likely to make a purchase than those that don't. In an online landscape when a competitor is a mouse click away can your business afford not to use Service Suite?

Key Benefits

• Increase Sales
  Research indicates that customers are 3X more likely to purchase from your company if they initiate a live chat. Coupled with Intelligent Invites™ technology Service Suite can identify and automatically invite prospective clients to chat. This innovative technology pushes the effectiveness of your sales agents and website to new levels.

• Increase your Qualified Leads
  Customers that wish to chat are interested in your products. They give your salespeople the opportunity to customize the sales pitch for each individual visitor.

• Increase Average Ticket Size
  Research indicates that customers that utilize Service Suite have an average order size that's 30% greater than customers that don't use Service Suite.

Key Features

• Intelligent Invites™
  Service Suite includes a powerful visitor invitation system which can, based on your business rules, automatically invite customers to chat with a live agent on your website.
• Web Traffic Monitor with Geolocation
  See your web traffic in real time with the exact physical location of the person who's browsing your site. Are you targeting people in the Midwest for a particular promotion? Single those website visitors out and sell them your promotional item.
• Service Suite Intelligent Agent Console™
  Service Suite's Intelligent Agent Console automatically manages and prioritizes chats for the agent. This exclusive feature of Service Suite will instantly make your agents more efficient.
• Integrated Screen Sharing
  With our optional Screen Sharing Module modules you can instantly present your desktop to anyone on the internet without them installing or downloading any software. Learn More...
• Integrated Canned Responses
  "Canned" and pre-defined responses decrease response time of your agents. Frequently asked questions can be answered with one-click.
• Knowledge Base Integration
  Service Suite Customer Service Chat is fully integrated with our Knowledge Base. Your Knowledge Base articles are available as canned responses to your agents. They now become instant experts on any subject.
• Integrated File Transfer & Desktop Remote Control
  With our optional File Transfer & Desktop Remote Control modules you can instantly diagnose problems on remote PCs with the click of your mouse. Learn More...
• SSL Encryption
  Using industry standard SSL encryption your customer's data is secure in-transit and during storage.
• Intelligent ACD & Departmental Call Routing
  Service Suite incorporates intelligent routing technology which distributes chats into the appropriate departments and alerts the best suited operator.
• PushAnything™
  Push Flash movies, video, images, forms, and web pages with ease. Virtually any type of content can be pushed into the chat window itself.
• Spell Check
  Each outgoing message can be automatically checked for accurate spelling and punctuation to maintain the professionalism of your organization.
• Instant Chat Translation
  Don't speak French? Now you can with Service Suite's optional Instant Chat Translation feature. Customers see your responses in their native language while you see their replies in English. Learn more…
• Complete Customer History
  Display instantly the complete history of a customer including chat transcripts, browsing history, telephone calls, and e-mails. Search for any customer's details with our powerful integrated search engine.
• Pre and Post Chat Surveys
  Find out what your customers needs are before they enter a chat with a custom pre-chat survey. Measure how your customers rate their chat experience with a Post Chat Survey.
• Customize the look & feel
  Completely change the color scheme of the customer facing screens to match your corporate logo & colors.
• Web Based or Downloadable Console
  If your organization requires a web based console or a downloadable one we can accommodate you.
• Managerial Chat Monitoring
  Managers can discreetly monitor agent chat sessions and interrupt if needed.
• Powerful Managerial Reporting
  See exactly how your agents are handling your customers with chat monitoring and managerial reporting. Head off resource shortages with predictive reports displaying current and future loads.
• Easy to use
  Service Suite requires little zero training and most organizations are up and running the same day.

Learn More

Intrigued? Feel free to contact us for more information.