Enterprise Server

Do need the advanced functionality of Service Suite without the ASP subscription? You are probably an excellent candidate for the Service Suite Enterprise Server.The Service Suite Enterprise Server is available in two varieties: the standalone software which you can install on your own servers or a pre-loaded Service Suite appliance which is essentially plug and play.

Service Suite Enterprise Server has been deployed to some of the world's most demanding businesses for sales, support, and service chat. Clients such as Fortune Lounge Casinosand Deltek Systems have deployed Service Suite to communicate with thousands of customers and track millions of web visitors world-wide.Why have so many companies chose Service Suite Enterprise Server?

Simple Deployment

One of the biggest problems in today's enterprise is not identifying a technology to use but actually putting it to use. Software installations on tens, hundreds, or sometimes thousands of PCs can be a very delicate and involved process. Service Suite leverages internet web browser technology to create a simple and very scalable architecture. Zero software is installed by default but an optional downloadable operator console is available. Deployment for any number of operators is simply adding the accounts with the web-based interface.

Unparalleled Scalability & Up-time

Will your chat solution scale as demand peaks? Service Suite can be deployed on the industry standard Linux/Unix, Mac OS, and Microsoft .NET web server architectures. Scalability is virtually limitless. Service Suite can be arranged in standard web-server clustering and fail-over configuration.

Minimal Maintenance

The biggest cost in IT isn't the purchase-- it's supporting the deployment. Service Suite's web-based technology enables your enterprise to deploy-and-forget. Since the system is 100% web based (no Java) there are no software compatibility or firewall issues.

Powerful Management Functionality

An often overlooked software component in enterprise software development is management. Service Suite was developed extensive managerial functionality. Managers have powerful capabilities including chat monitoring, delegated call transfer, and the ability to setup chat ACD groupings.

Remote Administration

Grail Networks also can create a custom Service Suite Appliance for your organization that we can remotely administrate.

Intrigued? Feel free to contact us for more information.